Your data is yours alone.
We treat customer support data with the highest level of security and privacy. From zero-retention AI processing to strict cryptographic isolation, enterprise trust is our baseline.
SOC2 Type II Certified
Our platform, physical cloud infrastructure, and organizational practices are audited by independent third-party assessors to meet the highest security standards.
Zero Data Retention for AI
Your customer support conversations are processed via private, isolated enterprise endpoints. Customer data is never used to train foundational AI models.
Logical Tenant Isolation
Every organization's ticket data is logically separated with dedicated encryption keys. Regional data residency options (US, EU, APAC) comply with GDPR and CCPA.
End-to-End Encryption
All data in transit is encrypted using modern TLS 1.3 protocols. At rest, data is protected using AES-256 envelope encryption across all databases and snapshots.
Role-Based Access Control (RBAC)
Enforce least-privilege access across your organization with custom agent roles, mandatory SAML/SSO integration, and immutable audit logs.
Continuous Threat Monitoring
Automated vulnerability scanning, runtime anomaly detection, and quarterly third-party penetration testing ensure defense in depth.