Role-Based Operational Acceleration
Built for every layer of your support org.
Whether you are analyzing departmental unit economics, responding on the frontline, or debugging code issues, XFS Global adapts to your role.
Support Leaders & VPs
Drive 40%+ efficiency gains without sacrificing quality.
Empower your managers with granular SLA tracking, automated QA reviews, and proactive churn alerts before accounts cancel.
- Cut average handle time (AHT) from 12 mins down to 3.8 mins
- Automate 100% of ticket QA reviews using confidence scoring
- Detect customer frustration spikes across product lines in real time
- Scale ticket capacity by 3x without increasing support headcount
Executive SLA & Deflection Dashboard
LIVE TELEMETRYAvg Resolution Time
3.8m
-68% this week
CSAT Score
4.92 / 5
+0.4 this week
AI Deflection Rate
41.6%
+12% this week
First Contact Res
88.4%
+19% this week
Team Efficiency Index: 94.2%+14% vs Target
Frontline Support Agents
Stop repetitive robot work. Solve high-impact human problems.
Never type out standard explanations from scratch again. XFS delivers fully personalized, knowledge-grounded drafts ready for 1-click review.
- Zero-latency grounded drafting tailored to your brand voice
- Instant contextual thread summaries for 20+ email long chains
- Automatic priority tagging highlights what to tackle next
- Keyboard shortcut workflow: Tab to accept draft, ⌘+Enter to send
Agent Copilot Workspace
LIVE TELEMETRYSSO Login Failure - 500 error on callback
Alex Rivera • FinTech Corp
AI Draft Ready (98.9% Confidence)
Auto-Drafted Context Reply:
Hi Alex,
I have verified your SAML certificate renewal and pushed the updated entity metadata to your instance. Your team should now be able to authenticate seamlessly.
Please confirm when you have tested!
Technical & QA Teams
Bridge the gap between Customer Support and Engineering.
Eliminate fuzzy, non-actionable bug reports. XFS extracts steps to reproduce, user environment details, and logs into Jira or Linear automatically.
- Auto-detect potential software bugs from unstructured complaints
- Synthesize clear 'Steps to Reproduce' from messy customer emails
- Route verified defects directly to Tier 3 on-call rotations
- Two-way sync with Jira, Linear, and GitHub Issues
Automated Defect Extraction
LIVE TELEMETRYENG-4891 Synced to Linear & Jira
Issue Summary
HTTP 502 Bad Gateway during CSV bulk import > 10MB
Extracted Repro Steps
1. Upload users.csv (12MB) in Settings > Import
2. Gateway times out at 30.0s
3. Missing multipart chunking header